Frequently asked questions
Baxter Blue glasses are designed to filter out harmful blue light that is emitted from digital screens, specifically the highest energy shortest wavelengths in the 400nm-440nm range where they filter out 50% of this blue violet light. This helps reduce eye strain & fatigue, allowing your eyes to focus easier and improve contrast.
All our Adult's range of frames are available in reading magnifications of +0.5, +1.0, +1.5 & +2.0. We don’t however have prescription lenses and recommend that you visit your local optometrist. Our frames are also available to be purchased & have your local optometrist fit prescription lenses.
Firstly, our lenses. We could have just worked with an off the shelf blue-light-blocking lens, but we wanted to be certain the lens would filter out harmful blue violet light in the 400nm-440nm range whilst letting the good blue light in. So we embarked on many months of research and development to create our own blue light lens, partnering with experts in the field to develop our Blue+ lenses. Our Blue+ lenses are clear and filter 50% of the harmful blue violet light (400nm-440nm), have 100% UV protection and come with a anti-glare & anti-scratch coating.
Secondly, our frames. We set out to design frames that you would be happy to wear out in public. Working with experienced frame designers we have developed a fashionable range of glasses that we hope will suit all tastes.
Because our Blue + lenses are virtually clear with a very subtle tint (hardly noticeable when worn), combined with one of our stylish frames, you have protective eyewear you will be happy to wear anywhere!
No, we are not optometrists and we recommend that you schedule regular comprehensive eye examinations with your optometrist to detect and address any vision problems.
Yes. Whilst Baxter Blue glasses alleviate the symptoms of digital eye strain we also recommend you also do the following:
• Follow the 20/20/20 rule – take a 20 second break, from the screen every 20 minutes and look at something 20 feet away (6 meters)
• Reduce overhead lighting to eliminate screen glare
• Position yourself at arms distance away from your screen
• Ensure your monitor is flat & positioned directly in front of your face
• The top of your monitor should be at eye level or slightly lower
Check out our Size Guide to help you select which pair of Baxter’s is right for you, where we have an easy comparison of each of our glasses sizes as well as a few tips on the what shapes and colours are best for you.
If you are having trouble with your size 'Contact us' & we'll be sure to help you out. Don't forget if they don't fit, we'll be happy to exchange your glasses for another pair!
Our 'kids' glasses are unisex and recommended for kids 7 - 13 years of age. For children over the age of 13 we would recommend glasses from our Adults range. If when you receive your glasses and they don't fit, no problems, see our 'returns policy' and send them back to us within 30 days and we'll exchange them for another pair.
Below is an overview of the age range for our kids glasses:
• Addison - 10-13 years
• Bailey - 7-10 years
• Willow - 7-10 years
You can wear your Baxter's day & night, whenever you are in front of a digital screen. Wearing your Baxter's will not cause your eyes to be dependent on them or cause them any damage. For some people it may take a short time to adjust to the feel of frames on your face, so we suggest that you gradually wear them in little by little.
We want you to get your new glasses as quickly as possible and will make sure they are despatched within 2 working days of purchase. Your order will be sent via Australia Post ‘Parcel Post’ & will be delivered within the standard Australia Post delivery days (Sydney, Melbourne and Brisbane metro areas - 2-3 business days and all other areas within Australia - 3-6 business days). All standard deliveries to New Zealand will take 5-7 days. We'll send you an email once your order has been despatched with an Australia Post tracking number. If you are not at home when the parcel is delivered you will be left an Australia Post notification about which local post office you can pick the parcel up from.
We will ship anywhere in Australia for free by Australia Post.
Absolutely, we ship anywhere in the world. Please see our Shipping and Returns page for more information.
No problem, that happens and we want you to be 100% happy with your Baxter's :) You can exchange or return for refund a product you have purchased from us within 30 days of purchase.
If your Baxter's don't suit your face or the size isn't right, maybe consider exchanging them for another style - check out the full range here. Alternatively email us at hello@baxterblue.com.au for some style suggestions :)
For any exchange or return enquiries please email us at returns@baxterblue.com.au and we will get back to you with next steps.
Whilst we pay for the initial shipping of the glasses when first purchased, you cover the cost of the return shipping of the glasses to us. We will pay for shipping your exchanged pair of glasses back to you :)
If you return your exchanged pair for a refund a $7.50 postage cost will be deducted from your refund.
We will not refund any shipping costs paid when items are returned for a refund or exchange.
Gift cards cannot be exchanged or returned.
For more details see our ‘Shipping & Returns’ policy.
1/ Always store your Baxter's in their glasses case when not wearing them. 2/ Use both hands to take them off. 3/ Never place the lenses directly onto any surface as this may scratch them. 4/ Regularly clean your Baxter's with the supplied cleaning cloth. 5/ Keep your Baxter's out of direct sunlight. 6/ Never leave your Baxter's in a hot car as the heat may damage the lenses over time.
*Limited time only: Buy ONE full priced item and get a second item for 50% off. Excludes Limited Edition styles Finch Blush Pink & Nat Pink Crystal. Gift cards are excluded. Offer not valid on previous purchases. Not valid for cash or credit. Returns are subject to our returns policy. Must enter promo code BOGO50 at checkout. One use per order. Discount is shown at checkout when eligible products are in cart. Offer cannot be used at any of our retail partner’s stores or websites. Valid ONLY on www.baxterblue.com.au or www.baxterblueglasses.com. Offer expires on June 10, 2019, at 11:59 PM EST
If you decide to return one of the two items you have purchased in our Buy One Get One 50% off sale, you will be refunded for the cost of the lowest priced item.