FAST FREE SHIPPING & EASY RETURNS

FAQ

Shipping & Returns

We offer free shipping worldwide!

 • We offer Free Shipping to anywhere in Australia and New Zealand for orders over $75.

• All orders are sent via Australia Post and will be despatched within 1-2 business days. 

 For expedited shipping, we offer Express Shipping at an additional cost of $5.95 for Australia and $12 for New Zealand - Please select 'Express Shipping' at checkout. Express Post is not guaranteed overnight delivery and will be delivered within 2-3 business days of despatch in Australia and 2-4 business days to New Zealand.

 *Free shipping does not apply to orders under AU$75

 We offer FREE SHIPPING to anywhere in the world when you spend more than £65

 Your order will be packed and dispatched within 1-2 working days of your order being placed. 

 We use Australia Post to ship your orders from Australia and you will receive an email after you have purchased your Baxter's with a tracking number, so you can track the progress of your delivery.

 Shipping times top the UK are 5-10 business days.

 Shipping times are an estimate only and may vary depending on weather conditions and peak times of the year.

 The shipping cost for any orders under £65 is £9

 We offer Express Shipping via DHL and this option is also available at check out.

 Any taxes or import duties imposed in the UK are not included in the sale price of your Baxter's.

 We offer FREE SHIPPING to anywhere in the world when you spend more than AU$110.

 Your order will be packed and dispatched within 1-2 working days of your order being placed. 

 We use Australia Post to ship your orders and you will receive an email after you have purchased your Baxter's with a tracking number, so you can track the progress of your delivery.

 Shipping times for most countries is 5-10 business days.

 Shipping times are an estimate only and may vary depending on weather conditions and peak times of the year.

 The shipping cost for any orders under AU$110 is AU$14.

 We offer Express Shipping via DHL and this option is also available at check out.

 Any taxes or import duties imposed by individual countries outside of Australia is not included in the sale price of your Baxter's.

 We are doing our best to ship your order to you as quickly as possible during these current Covid-19 restrictions and your order will be dispatched within 2-4 working days of your order being placed.

• Once your order has been despatched, you’ll receive an email with your Australia Post tracking information. If you are not at home when the parcel is delivered you will receive a notice with retrieval information and instructions.

 All Australian orders are sent via Australia Post & will be delivered within the standard Australia Post delivery days - Sydney, Melbourne & Brisbane metro areas will take 2-4 working days with all other areas within Australia taking 3-6 days. NT deliveries may take up to 14 days. Please note, in the current Covid-19 restrictions there may be some delays to these delivery times.

 All New Zealand orders are sent via Australia Post & will be delivered within the standard Australia Post delivery days - Auckland, Wellington & Christchurch metro areas will take 5-10 working days with all other areas within New Zealand taking 5-15 days.

 For all international delivery times please see 'International Shipping'.

We want you to be 100% happy with your Baxter's, so we offer easy return options!

You can return your glasses within 30 days of delivery for either an exchange, store credit or a refund.

Feel free to email us at hello@baxterblue.com.au to arrange your return and for style and sizing recommendations :)

All returns or exchanges are subject to the following conditions:

 Your return must be received at our warehouse within 30 days of your orders delivery day.

 All return postage fees are covered by the customer.

 Once your return has been delivered to us, please allow 3-5 business days for your return to be actioned. You will receive an email as soon as this has been processed.

 We recommend keeping a record of your return tracking number to ensure a record of delivery. We cannot be held responsible for any parcels that go missing without proof of delivery.

 

Product Condition:

 The product must be returned in a brand new, clean and saleable condition with all original packaging.

 Glasses received with fingerprints, makeup or dirt will be either rejected, or a $15 cleaning fee will be deducted from your return.

 Glasses returned to us without all original packaging, will be rejected.

 Please do not include the cloth in your return if it has been opened or used (no penalties will apply).

 

Exchanges:

We understand that the fit or style isn’t always going to be right so we will happily help you exchange your glasses for your perfect pair!

We will ship your exchange to you for FREE (AU & NZ customers only). On second exchanges for a single order, an $8.95 shipping fee is payable.

 Customers outside AU and NZ, are required to pay shipping on an exchange.

If you wish to exchange for an item of lesser or greater value, we will action (refund or invoice) the $ difference at the time we process your exchange.

 If you return your exchange for a refund, an $8.95 service fee will be deducted from the refund amount.

 

Store Credit:

 Your store credit details will be emailed to you upon the processing of your return.

 Store credits are available for 3 years from the date of issue.

Refunds:

 If you don’t LOVE your Baxter’s, you can send them back for a refund.

 For Baxter's that are purchased with a BUNDLE code, the refund will result in a reduced or removed discount depending on the bundle offer. This includes BOGO sale items.

 Your refund will be issued back to the original payment method.

 Sale items are non-refundable, but you are welcome to return for a store credit. Sale items include Black Friday, Cyber Monday, Boxing Day and clearance sales where the product price is marked down.
*Orders placed with discount codes are not considered “sale items” and are eligible for a refund*

 No price adjustments can be made on your order, if your order is placed before a sale.

 If you return an item that was purchased in the BOGO50 sale, the refund will result in a removed discount.

  If you return your exchanged item for a refund, an $8.95 service fee will be deducted from the refund amount.

  If you return your exchanged item for a refund, an $8.95 service fee will be deducted from the refund amount.

International Returns:

 International customers please contact hello@baxterblue.com.au to arrange your return.

 

Sale items:

 Sale/discounted items are non refundable, but you are welcome to return for a store credit.

 Sale prices are FINAL – A price cannot be adjusted after an order has been placed.

 No price adjustments can be made on your order if your order is placed before or in-between sales.

*Orders placed with discount codes are not considered “sale items” and are eligible for a refund*

 If you return an item that was purchased in the BOGO50 sale, the refund will result in a removed discount.

 

RTS Parcels:

If an order is returned to us due to an insufficient or incomplete address, or it has not been collected from the Post Office, our Customer Service team will contact you to arrange re-delivery at $10.

Any customers who return an order with the parcel marked as “Return to Sender”, will have a $10 shipping fee deducted from their return.

Some country's may charge import duties and taxes. Baxter Blue does not accept responsibility for another country's taxes or customs charges which may be imposed when your parcel is delivered. In the event that an international shipment attracts custom duties and taxes, you are required to pay all duties and taxes on the order upon the arrival of your goods in your country. We will not accept parcels back for a refund where the customer has chosen to not pay customs charges, as these are the responsibility of the customer. Please be aware that some countries have far lower thresholds than others and prior to ordering you are best to check your local government website. If a delivery is going to Canada, the United Kingdom or Europe we strongly advise you check your local government website regarding if custom charges will be applicable.

We are not responsible if a shipment is rejected based on the receiving county policies. If a parcel is returned to us the shipping costs and any additional fees incurred will not be refunded.


We are not responsible for lost or damage package during transit and will do our best to resolve any issues that may arise in transit, however we can make no guarantee.

Baxter Blue is not responsible for lost or damage package during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.

We are very proud of the quality of our Baxter's that are put through a strict QC process before they are despatched to you and come standard with a 12 month warranty against any manufacturing defects. Our warranty includes any manufacturing defects in workmanship, materials and coatings. Manufacturing defects do not include normal wear and tear, improper cleaning, scratched/dislodged lenses, or exposure to excessive heat.

Products

Learn more about why our Baxter's are the best solution for you eyes

Our expansive collection of blue-light glasses alleviates digital eye strain and eliminates glare, enhancing your digital viewing as well as the health and well-being of your greatest assets - your eyes, your mind, and your body.

Blue light lenses

Our technology goes deeper with our Blue+ lenses. Unlike our competitors, our blue light filter is not a surface layer or coating. Your Baxters have a blue-light pigment technology embedded right into the lens, filtering out as much as 80% of the highest energy wavelengths in the 380-440nm range known to cause digital-eye-strain. It’s a difference you’ll feel.

With a premium, anti-reflective coating that eliminates 100% of glare, your eyes don’t have to work so hard. Contrast is crisper, and visuals are richer, so even your eyes get to Netflix and chill.

Filtering 100% of UVA and UVB light, your eyes are protected even without wearing shades, and the Super Hydrophobic coating on all of our lenses means minimised smudges and scratches, keeping your vision clearer for longer.

Feel good, look great. Carefully created and artfully designed, your Baxter Blue’s have a very subtle tint to the lens, making them wearable any place, any time. With a broad selection of styles, from statement to suave, make well-being your favourite accessory.

Sleep lenses

Our Blue+ sleep lenses are designed to be worn when the sun goes down, our amber Sleep lenses have been specifically developed to filter out 40% of the 450-500nm wavelengths that impact the release of melatonin - and subsequently, a good night’s sleep!

Deep protection with minimal color distortion. Unlike many amber lenses on the market, Baxter Blue’s embedded filter technology means maximum protection with minimal distortion, allowing you to game, binge watch, or catch up on emails without sacrificing sleep.

The Baxter Blue standard. As with all our lenses, our Blue+ sleep lenses filter 100% of UVA and UVB light, feature a premium, anti-reflective coating that eliminates 100% of screen glare and digital eye strain, as well as a super-hydrophobic coating to minimize smudges and scratches. 

Sunglasses

With advanced polarization, 100% protection from UVA & UVB rays, blue light filtration, and an anti-reflective coating, our sunglasses knock it out of the park.

Not familiar with polarized lenses? Simply put, you’ll see better, in full color, with full UV and blue light protection. By eliminating glare, color distortion becomes a thing of the past, allowing you to see our world’s glorious technicolor in it’s true, radiant form.

It’s not rocket science, but it’s science that might just change your day!

Yes, all our Adult's range of frames are available in reading magnifications of +0.5, +1.0, +1.5 & +2.0

Not sure if you need reading glasses? If you are having trouble reading the fine print, holding the menus further and further away then you like tens of millions of people are developing presbyopia which is a natural part of aging, so don’t worry!  This means you need a pair of Baxter’s Blue Light Readers!

Your lens strength can most commonly be determined by your age and once you are around 40-45 years old you may feel the need for reading glasses. It’s important to select reading glasses that that have the correct magnification value. The strength of reading glasses strength is measured in diopters. This number indicates how powerful a lens is, the lower the number the less the strength - Our readers start at +0.50 and progress in strength by .50 diopters up to +2.0.

Below is a guide for choosing the best strength of readers for you

40 - 45 yrs        +0.5 to +1.0

46 – 50 yrs       +1.0 to +1.5

50 – 60 yrs       +1.5 to +2.0

We don’t currently offer prescription lenses and recommend that you visit your local optometrist. Our frames however are also available to be purchased & have your local optometrist fit prescription lens.

Firstly, our lenses. We could have just worked with an off the shelf blue-light-blocking lens, but we wanted to be certain the lens would filter out the highest energy wavelengths whilst letting the good blue light in. So we embarked on many months of research and development to create our own blue light lens, partnering with experts in the field to develop our Blue+ lenses. Our Blue+ lenses are clear and filter 80% of the highest energy wavelengths, have 100% UV protection and come with a premium anti-reflective coating that eliminates glare to make screen time more enjoyable.

Our technology goes deeper. Unlike our competitors, our blue light filter is not a surface layer or coating. Your Baxters have a blue-light pigment technology embedded right into the lens, filtering out as much as 80% of the highest energy wavelengths known to cause digital-eye-strain. It’s a difference you’ll feel.

Secondly, our frames. We set out to design frames that you would be happy to wear out in public. Working with experienced frame designers we have developed a fashionable range of glasses that we hope will suit all tastes.

Because our Blue + lenses are virtually clear with a very subtle tint (hardly noticeable when worn), combined with one of our stylish frames, you have protective eyewear you will be happy to wear anywhere!

Yes. Whilst Baxter Blue glasses alleviate the symptoms of digital eye strain we also recommend you also do the following:

• Follow the 20/20/20 rule – take a 20 second break, from the screen every 20 minutes and look at something 20 feet away (6 meters)

• Reduce overhead lighting to eliminate screen glare

• Position yourself at arms distance away from your screen

• Ensure your monitor is flat & positioned directly in front of your face

• The top of your monitor should be at eye level or slightly lower

Check out the size guide located on each product page to help you select which pair of Baxter’s is right for you, where we have an easy comparison of each of our glasses sizes as well as a few tips on the what shapes and colours are best for you.

If you are having trouble with your size 'Contact us' & we'll be sure to help you out. Don't forget if they don't fit, we'll be happy to exchange your glasses for another pair!

Our 'kids' glasses are unisex and recommended for kids 7 - 13 years of age. For children over the age of 13 we would recommend glasses from our Adults range. If when you receive your glasses and they don't fit, no problems, see our 'returns policy' and send them back to us within 30 days and we'll exchange them for another pair.

Below is an overview of the age range for our kids glasses:

• Addison - 10-13 years
• Bailey - 7-10 years

Get 30% OFF your 2nd pair of Baxter's when you purchase 2 or more pairs of glasses from our complete range. Discount is automatically applied when you add to cart. 30% discount is applied to the cheapest item in the cart.

Our BUNDLE discounts are only available per transaction and cannot be spread across multiple orders.

Not valid for any sale items.

Returns will result in a reduced or removed discount.

We are very proud of the quality of our Baxter's that are put through a strict QC process before they are despatched to you and come standard with a 12 month warranty against any manufacturing defects. Our warranty includes any manufacturing defects in workmanship, materials and coatings. Manufacturing defects do not include normal wear and tear, improper cleaning, scratched/dislodged lenses, or exposure to excessive heat.

Here are some tips on how to care for your Baxter's.

1/ Always store your Baxter's in their glasses case when not wearing them. 2/ Use both hands to take them off. 3/ Never place the lenses directly onto any surface as this may scratch them. 4/ Regularly clean your Baxter's with the supplied cleaning cloth. 5/ Keep your Baxter's out of direct sunlight. 6/ Never leave your Baxter's in a hot car as the heat may damage the lenses over time.

On the rare occasion that our Baxters are on sale, discount codes or our bundle offers cannot be applied to any sale items.

Wellbeing Range

Tell me about your Wellbeing range

How does blue light impact my skin?

There is growing evidence that shows that Blue Light (or High Energy Visible (HEV) light), much like UVA and UVB, has the ability to trigger changes within our skin cells by oxidative stress. This causes the generation of free radicals, inflammation, hyper pigmentation and cell damage. This is known as Digital Pollution.

Digital Pollution can also harm the skin by impacting its make-up through the weakening of collagen and elastin. When collagen and elastin are compromised, skin becomes uneven and lines and wrinkles form.

What is Digital Pollution?

Digital pollution is the term used for how Blue Light, emitted from our digital devices, impacts our skin.

It describes a range of blue light induced cell reactions in your skin, including the generation of free radicals through oxidative stress that cause cell damage, hyperpigmentation, inflammation, cell death, and shrinkage which is linked to premature ageing.

What are free radicals?

Free radicals in excess, are molecules that develop within cells, when exposed to a range of pollutants. Free radicals and oxidants cause something called oxidative stress that has the ability to change your cellular DNA functions which can result in hyperpigmentation, inflammation, cell death, collagen and elastin breakdown to name a few.

Antioxidants, commonly found in colourful fruits and veg, are powerful free radical fighting molecules that work to neutralise free radicals.

What is photoreceptor disruption and photo-oxidation?

Photoreceptors are in our skin, made to detect light. When exposed to types of light, like UV, our photoreceptors trigger a defensive response in our skin to protect our cells and DNA. Much like how your skin tans in the sun, your photoreceptors recognise when they are exposed to UV light, thus triggering the release of melanin; a protective pigment to defend your skin from UV rays.

With prolonged exposed to Blue Light, the photoreceptors in our skin can become stressed, which means they aren’t adequately triggering a protective response to look after your cells and DNA. Blue light then has the capability to cause cell oxidation which leads to the development of free radicals, hyperpigmentation, inflammation, cell death, damage and shrinkage.

What is BlueShield®?

BlueShield® is an eco friendly product, made with sustainably harvested, highly potent antioxidant ingredients. These ingredients help protect your skin from the 2 main damaging effects of Blue Light; Photoreceptor Disruption and Photo Oxidation.

The highly potent antioxidant ingredients, the main of which being the Red Bell Pepper, have powerful abilities against fighting and neutralising free radicals to help protect your cellular DNA and collagen from oxidation damage, as well as protecting your skin photoreceptors from blue light induced stress. These powerful protective properties help protect your skin from digital pollution.

Other powerful antioxidants we use.

Tumeric - A incredibly safe natural ingredient, it has very powerful anti-inflammatory and antioxidant properties. It is also rich in vitamin C which recovers skin cells from blue-light-induced oxidative damage.

Beta Carotene - a rich antioxidant compound ideal for protecting and repairing blue light included damage, before and even after exposure.  However topically on skin, Beta Carotene once absorbed also turns into Vitamin A which is a skin loving vitamin that helps increase skin cell turnover for healing, and retaining moisture and strengthening your skin.

When should I use the roll on?


At the first signs of stress or tension, use the roll on to create a cooling, aromatic atmosphere. This can be used anytime and makes a great addition to your digital wellness ritual.

Tips for getting the most out of your de-stress roll on


After you have applied your de-stress roll on to the areas of your temples and back of your neck, in small circular motions, massage the oil into the areas you have applied it to, to help further increase your relaxation ritual.

How does it work?


We have chosen nature’s most popular calming ingredients to make this product your go-to stress relief superstar!

Peppermint: in conjunction with its fresh aroma and cooling abilities, peppermint has been used for centuries as a natural remedy for headaches, tension and stress relief. It can also help improve mental clarity, reduce brain fog and boost your focus.

Lavender: Lavender is often used in aromatherapy to create a calming and peaceful experience, with a soothing relaxing aroma.

How will this help my sleep?

Our Deep Sleep Pillow Mist is full of aromatic ingredients, designed to assist with melatonin production (your sleep hormone) while also assisting to create a calming and relaxing environment for a more rejuvenating night’s sleep.

The main ingredient, Lavender, is well known for its calming and relaxing aroma, which has long been used in aromatherapy as a natural sleep aid, due to its soothing scent, ideal for creating an relaxing sleep environment.Lavender is also known to aid in the production of Melatonin.

What is Melatonin?

Melatonin is the hormone your brain releases when the sun goes down, that makes you sleepy, getting your body ready for bed.

How does Melatonin production get disrupted?

Back in the day before we had digital/electrical technology, the sun would wake us up in the morning and then in the evening when the sun went down, our bodies started to naturally release melatonin, thus making us sleepy, ready for bed. This is known as your “Circadian Rhythm” or “Sleep/Wake” cycle.

However, when you are on a device after the sun has gone down, the blue light being emitted from your device, tricks your brain into thinking it is still daytime, so you do not start releasing your normal melatonin levels. Therefore, many people often find it hard to switch off their brain when they go to bed, take longer to drift off to sleep, and miss out on a quality, rejuvenating sleep.

What is the Circadian Rhythm?

Your Circadian Rhythm, or you Sleep/Wake cycle, is a 24 hour cycle that is dictated by the sun. When the sun comes up in the morning, you wake up fresh and energised, ready for the day! When the sun goes down, you start producing Melatonin that makes you sleepy and gets your body ready for sleep.

Will this irritate my skin?

All skin types are different so if you have sensitive skin or not. We always recommend conducting a skin patch test before using any product.

What are the benefits?

Heat on muscles is an amazing remedy for pain relief and relaxation. Heat makes your blood vessels dilate, increasing blood flow which results sore and tense muscles relaxing.

Cold therapy is excellent for inflammation and joint stiffness. It reduces blood flow to the impacted area, thus reducing inflammation and pain.

 

When should I use this?

Anytime you notice any tension in your neck and shoulders or if you know you will be spending a long day in front of a screen (or if you feel like a warm hug).

Many of us aren’t conscious of our posture and the way we sit at our workstations. This results in overcompensation from our muscles, trying to prevent injury, thus our muscles become tense and sore. Our Heated Neck Wrap helps alleviate and prevent this tension.

 

Can this be washed?

It can be wiped down with a damp cloth.

 

What is the Heated Neck Wrap made of?

Made up of super soft cotton and polyester material, the Heated Neck Wrap is filled with all natural clay beads that help radiate heat slowly and evenly.

With purposely designed segments throughout the wrap, this means the clay beads stay secure in their place. No need to take it off to redistribute the beads!

 

How do I use it?

To Heat:
With the Heated Neck Wrap placed in the provided cotton bag, place into the microwave for 1 minute on high. If desired temperature is not reached, repeat for another 15 seconds until it is the right temperature for you.

We always recommend spot checking for hot spots – massage the wrap to help diffuse any hot spots before placing on your neck.

The Neck Wrap will be hot so use carefully when placing on your neck and shoulders.

To Freeze:

With the Neck Wrap in the cotton bag provided, please into your freezer for about 30-60 minutes.

Wholesale/Corporate Gifting/Bulk Orders

We would love to talk to you about Wholesale, Corporate Gifting or Bulk Orders

Yes we do! At Baxter Blue we are on a mission to improve lives by making screen time more enjoyable.

Bring relief to your staffs eyes and help increase productivity with a pair of Baxter'sReach out to us at hello@baxterblue.com.au and we'll be happy discuss ways we can help you.

Our Baxter's are available in many retail and online retailers. Please see our Wholesale page for more details.

Yes we do! Please reach out to us at hello@baxterblue.com.au and we'll be happy discuss the bulk discount we can offer you.

Still have a question?

Contact us
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