Free Shipping & Easy Returns
FAQ
Shipping & Returns
• We will ship your Baxters to anywhere in Australia and New Zealand for free for orders over $60.
• All orders are sent via Australia Post and will be despatched within 1-2 business days.
• For expedited shipping, we offer Express Shipping at an additional cost of $5.95 for Australia and $10 for New Zealand - Please select 'Express Shipping' at checkout. Express Post is not guaranteed overnight delivery and will be delivered within 2-3 business days of despatch in Australia and 2-4 business days to New Zealand.
• *Free shipping does not apply to orders under $60, International deliveries (except New Zealand) or flexifold cases and glasses chains when purchased separately.
• We are doing our best to ship your order to you as quickly as possible during these current Covid-19 restrictions and your order will be dispatched within 2-4 working days of your order being placed.
• Once your order has been despatched, you’ll receive an email with your Australia Post tracking information. If you are not at home when the parcel is delivered you will receive a notice with retrieval information and instructions.
• All Australian orders are sent via Australia Post & will be delivered within the standard Australia Post delivery days - Sydney, Melbourne & Brisbane metro areas will take 2-4 working days with all other areas within Australia taking 3-6 days. NT deliveries may take up to 14 days. Please note, in the current Covid-19 restrictions there may be some delays to these delivery times.
• All New Zealand orders are sent via Australia Post & will be delivered within the standard Australia Post delivery days - Auckland, Wellington & Christchurch metro areas will take 5-10 working days with all other areas within New Zealand taking 5-15 days.
• For all international delivery times please see 'International Shipping'.
We want to you to be 100% happy with your Baxter's, so we offer easy return options!
You can return your glasses within 30 days of delivery for either an exchange, store credit or a refund.
Feel free to email us at hello@baxterblue.com.au to arrange your return and for style and sizing recommendations :)
All returns or exchanges are subject to the following conditions:
• Your return must be received at our warehouse within 30 days of your orders delivery day.
• All return postage fees are covered by the customer.
• Once your return has been delivered to us, please allow 3-5 business days for your return to be actioned. You will receive an email as soon as this has been processed.
• We recommend keeping a record of your return tracking number to ensure a record of delivery. We cannot be held responsible for any parcels that go missing without proof of delivery.
Product Condition:
• The product must be returned in a brand new, clean and saleable condition with all original packaging.
• Glasses received with fingerprints, makeup or dirt will be either rejected, or a $15 cleaning fee will be deducted from your return.
• Glasses returned to us without all original packaging, will be rejected.
• Please do not include the cloth in your return if it has been opened or used (no penalties will apply).
Exchanges:
• We understand that the fit or style isn’t always going to be right so we will happily help you exchange your glasses for your perfect pair!
• We will ship your exchange to you for FREE (AU & NZ customers only). On second exchanges for a single order, an $8.95 shipping fee is payable.
• Customers outside AU and NZ, are required to pay shipping on an exchange.
• If you wish to exchange for an item of lesser or greater value, we will action (refund or invoice) the $ difference at the time we process your exchange.
• If you return your exchange for a refund, an $8.95 service fee will be deducted from the refund amount.
Store Credit:
• Your store credit details will be emailed to you upon the processing of your return.
• Store credits are available for 3 years from the date of issue.
Refunds:
• If you don’t LOVE your Baxter’s, you can send them back for a refund.
• For Baxter's that are purchased with a BUNDLE code, the refund will result in a reduced or removed discount depending on the bundle offer. This includes BOGO sale items.
• Your refund will be issued back to the original payment method.
• Sale items are non-refundable, but you are welcome to return for a store credit. Sale items include Black Friday, Cyber Monday, Boxing Day and clearance sales where the product price is marked down.
*Orders placed with discount codes are not considered “sale items” and are eligible for a refund*
• No price adjustments can be made on your order, if your order is placed before a sale.
• If you return an item that was purchased in the BOGO50 sale, the refund will result in a removed discount.
International Returns:
• International customers please contact hello@baxterblue.com.au to arrange your return.
Sale items:
• Sale/discounted items are non refundable, but you are welcome to return for a store credit.
• Sale prices are FINAL – A price cannot be adjusted after an order has been placed.
• No price adjustments can be made on your order if your order is placed before or in-between sales.
*Orders placed with discount codes are not considered “sale items” and are eligible for a refund*
• If you return an item that was purchased in the BOGO50 sale, the refund will result in a removed discount.
RTS Parcels:
• If an order is returned to us due to an insufficient or incomplete address, or it has not been collected from the Post Office, our Customer Service team will contact you to arrange re-delivery at $10.
• Any customers who return an order with the parcel marked as “Return to Sender”, will have a $10 shipping fee deducted from their return.
• We can ship your Baxter's to nearly anywhere in the world - except we are unable to despatch to Russia.
• Your order will be dispatched within 1-2 working days of your order being placed.
• We use Australia Post to ship New Zealand orders and DHL to ship all other international orders and you will receive an email after you have purchased your Baxter's with a tracking number, so you can track the progress of your delivery.
• All shipping times below are an estimate only as shipping times may vary depending on weather conditions and peak times of the year.
• Any taxes or duties imposed by individual countries outside of Australia is not included in the sale price of your Baxter's.
New Zealand
• Free standard delivery (7 - 15 business days)
• $12 Express delivery (2 - 5 business days)
Canada
• $20 Express delivery (2 - 5 business days)
UK and Ireland
• $20 Express delivery (2 - 5 business days)
Europe
• $25 Express delivery (2 - 5 business days)
Asia
• $25 Express delivery (2 - 5 business days)
Rest of the world
• $40 Express delivery (2 - 5 business days)
Some country's may charge import duties and taxes. Baxter Blue does not accept responsibility for another country's taxes or customs charges which may be imposed when your parcel is delivered. In the event that an international shipment attracts custom duties and taxes, you are required to pay all duties and taxes on the order upon the arrival of your goods in your country. We will not accept parcels back for a refund where the customer has chosen to not pay customs charges, as these are the responsibility of the customer. Please be aware that some countries have far lower thresholds than others and prior to ordering you are best to check your local government website. If a delivery is going to Canada, the United Kingdom or Europe we strongly advise you check your local government website regarding if custom charges will be applicable.
We are not responsible if a shipment is rejected based on the receiving county policies. If a parcel is returned to us the shipping costs and any additional fees incurred will not be refunded.
We are not responsible for lost or damage package during transit and will do our best to resolve any issues that may arise in transit, however we can make no guarantee.
Baxter Blue is not responsible for lost or damage package during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.
We are very proud of the quality of our Baxter's that are put through a strict QC process before they are despatched to you and come standard with a 12 month warranty against any manufacturing defects. Our warranty includes any manufacturing defects in workmanship, materials and coatings. Manufacturing defects do not include normal wear and tear, improper cleaning, scratched/dislodged lenses, or exposure to excessive heat.
We’ve extended our usual 30 day terms for returns over the festive season. Any item bought online between 30th November 2021 - 24th December 2021, can be returned up until 31st January 2022.
Products
Our expansive collection of blue-light glasses alleviates digital eye strain and eliminates glare, enhancing your digital viewing as well as the health and well-being of your greatest assets - your eyes, your mind, and your body.
Blue light lenses
Our technology goes deeper with our Blue+ lenses. Unlike our competitors, our blue light filter is not a surface layer or coating. Your Baxters have a blue-light pigment technology embedded right into the lens, filtering out as much as 80% of the highest energy wavelengths in the 380-440nm range known to cause digital-eye-strain. It’s a difference you’ll feel.
With a premium, anti-reflective coating that eliminates 100% of glare, your eyes don’t have to work so hard. Contrast is crisper, and visuals are richer, so even your eyes get to Netflix and chill.
Filtering 100% of UVA and UVB light, your eyes are protected even without wearing shades, and the Super Hydrophobic coating on all of our lenses means minimised smudges and scratches, keeping your vision clearer for longer.
Feel good, look great. Carefully created and artfully designed, your Baxter Blue’s have a very subtle tint to the lens, making them wearable any place, any time. With a broad selection of styles, from statement to suave, make well-being your favourite accessory.
Sleep lenses
Our Blue+ sleep lenses are designed to be worn when the sun goes down, our amber Sleep lenses have been specifically developed to filter out 40% of the 450-500nm wavelengths that impact the release of melatonin - and subsequently, a good night’s sleep!
Deep protection with minimal color distortion. Unlike many amber lenses on the market, Baxter Blue’s embedded filter technology means maximum protection with minimal distortion, allowing you to game, binge watch, or catch up on emails without sacrificing sleep.
The Baxter Blue standard. As with all our lenses, our Blue+ sleep lenses filter 100% of UVA and UVB light, feature a premium, anti-reflective coating that eliminates 100% of screen glare and digital eye strain, as well as a super-hydrophobic coating to minimize smudges and scratches.
Sunglasses
With advanced polarization, 100% protection from UVA & UVB rays, blue light filtration, and an anti-reflective coating, our sunglasses knock it out of the park.
Not familiar with polarized lenses? Simply put, you’ll see better, in full color, with full UV and blue light protection. By eliminating glare, color distortion becomes a thing of the past, allowing you to see our world’s glorious technicolor in it’s true, radiant form.
It’s not rocket science, but it’s science that might just change your day!
Yes, all our Adult's range of frames are available in reading magnifications of +0.5, +1.0, +1.5 & +2.0
Not sure if you need reading glasses? If you are having trouble reading the fine print, holding the menus further and further away then you like tens of millions of people are developing presbyopia which is a natural part of aging, so don’t worry! This means you need a pair of Baxter’s Blue Light Readers!
Your lens strength can most commonly be determined by your age and once you are around 40-45 years old you may feel the need for reading glasses. It’s important to select reading glasses that that have the correct magnification value. The strength of reading glasses strength is measured in diopters. This number indicates how powerful a lens is, the lower the number the less the strength - Our readers start at +0.50 and progress in strength by .50 diopters up to +2.0.
Below is a guide for choosing the best strength of readers for you
40 - 45 yrs +0.5 to +1.0
46 – 50 yrs +1.0 to +1.5
50 – 60 yrs +1.5 to +2.0
We don’t currently offer prescription lenses and recommend that you visit your local optometrist. Our frames however are also available to be purchased & have your local optometrist fit prescription lens.
Firstly, our lenses. We could have just worked with an off the shelf blue-light-blocking lens, but we wanted to be certain the lens would filter out the highest energy wavelengths whilst letting the good blue light in. So we embarked on many months of research and development to create our own blue light lens, partnering with experts in the field to develop our Blue+ lenses. Our Blue+ lenses are clear and filter 80% of the highest energy wavelengths, have 100% UV protection and come with a premium anti-reflective coating that eliminates glare to make screen time more enjoyable.
Our technology goes deeper. Unlike our competitors, our blue light filter is not a surface layer or coating. Your Baxters have a blue-light pigment technology embedded right into the lens, filtering out as much as 80% of the highest energy wavelengths known to cause digital-eye-strain. It’s a difference you’ll feel.
Secondly, our frames. We set out to design frames that you would be happy to wear out in public. Working with experienced frame designers we have developed a fashionable range of glasses that we hope will suit all tastes.
Because our Blue + lenses are virtually clear with a very subtle tint (hardly noticeable when worn), combined with one of our stylish frames, you have protective eyewear you will be happy to wear anywhere!
Yes. Whilst Baxter Blue glasses alleviate the symptoms of digital eye strain we also recommend you also do the following:
• Follow the 20/20/20 rule – take a 20 second break, from the screen every 20 minutes and look at something 20 feet away (6 meters)
• Reduce overhead lighting to eliminate screen glare
• Position yourself at arms distance away from your screen
• Ensure your monitor is flat & positioned directly in front of your face
• The top of your monitor should be at eye level or slightly lower
Check out the size guide located on each product page to help you select which pair of Baxter’s is right for you, where we have an easy comparison of each of our glasses sizes as well as a few tips on the what shapes and colours are best for you.
If you are having trouble with your size 'Contact us' & we'll be sure to help you out. Don't forget if they don't fit, we'll be happy to exchange your glasses for another pair!
Our 'kids' glasses are unisex and recommended for kids 7 - 13 years of age. For children over the age of 13 we would recommend glasses from our Adults range. If when you receive your glasses and they don't fit, no problems, see our 'returns policy' and send them back to us within 30 days and we'll exchange them for another pair.
Below is an overview of the age range for our kids glasses:
• Addison - 10-13 years
• Bailey - 7-10 years
Yes we do! We offer:
40% OFF your second pair when you buy 2 pairs with code BUNDLE2
40% OFF your second and third pair when you buy 3 pairs with code BUNDLE3
40% OFF 3 of 4 pairs when you buy 4 pairs with code BUNDLE4.
Our BUNDLE discounts are only available per transaction and cannot be spread across multiple orders.
Not valid for any sale items.
Returns will result in a reduced or removed discount.
We are very proud of the quality of our Baxter's that are put through a strict QC process before they are despatched to you and come standard with a 12 month warranty against any manufacturing defects. Our warranty includes any manufacturing defects in workmanship, materials and coatings. Manufacturing defects do not include normal wear and tear, improper cleaning, scratched/dislodged lenses, or exposure to excessive heat.
Here are some tips on how to care for your Baxter's.
1/ Always store your Baxter's in their glasses case when not wearing them. 2/ Use both hands to take them off. 3/ Never place the lenses directly onto any surface as this may scratch them. 4/ Regularly clean your Baxter's with the supplied cleaning cloth. 5/ Keep your Baxter's out of direct sunlight. 6/ Never leave your Baxter's in a hot car as the heat may damage the lenses over time.
On the rare occasion that our Baxters are on sale, discount codes or our bundle offers cannot be applied to any sale items.
Wholesale/Corporate Gifting/Bulk Orders
Yes we do! At Baxter Blue we are on a mission to improve lives by making screen time more enjoyable.
Bring relief to your staffs eyes and help increase productivity with a pair of Baxter's. Reach out to us at hello@baxterblue.com.au and we'll be happy discuss ways we can help you.
Our Baxter's are available in many retail and online retailers. Please see our Wholesale page for more details.
Yes we do! Please reach out to us at hello@baxterblue.com.au and we'll be happy discuss the bulk discount we can offer you.
Payments
We accept all major credit cards, PayPal and AfterPay.
Payments through Afterpay allows you to split the cost of your order into 4 even payments.
When you select to purchase with AfterPay you will be directed to the Afterpay checkout where you will finalise your transaction.
Still have a question?
Contact us